• It's a customer service thing...

    Does customer service apply to emergency services? Well, ask Cleveland Fire Brigade, Durham Police or Green Bay Police (USA) and they will put up a good argument that it does. Or perhaps it would be more accurate to say that the communities of the three emergency services would put up a good argument as the customer service of all three organisations was recognised at the 2012 WOW! Awards gala event held in London earlier this week.

    Over three hundred people attended this years event at which giants such as Cadbury’s, Scottish Power, Yorkshire Water, British Gas and Aspria were pitted against Durham, Cleveland and Green Bay.

    Perhaps we should have expected some success as emergency services have been successful in each of the previous gala awards. Durham Police, Green Bay Police and Merseyside Police have won awards for the customer service in previous years.

    However, this year the three emergency services were represented in five categories.

    Cleveland Fire Brigade were finalists in:

    WOW! You changed my life

    Best newcomer 2012

    Serving the community

    Durham Police were finalists in:

    Serving the community

    Most inspiring front liner (public services)

    Green Bay Police were finalists in:

    International award.

    We did not have to wait long for our emergency services to win. In fact they won again, again and again. Cleveland Fire Brigade won all three of their categories with Kelly Reed winning the WOW! You Changed my life with a heart rendering story of how she had gone out of her way to help a young man on the edge of delinquency.

    Durham were highly commended in the Serving the Community category and won the prestigious Most Inspiring front liner award with PCSO Sam Wardle being recognised for some outstanding work in her community.

    Green Bay won the International Award for the second year running and their analysis of their nominations and how they used them to focus colleagues’ behaviour was lauded.

    So our heroes in uniform left the venue with awards a plenty and each one of them was deserved. Sometimes we forget that we should say ‘thanks’ to those who put themselves in danger to protect the rest of us or go out of their way to make sure that we feel safe.

    You will find pictures of the winners in the Gallery page of this site, however, this is a picture of me with the awards won by all three organisations - well done to all concerned.

    Click on www.thewowawards.co.uk if you are interested in finding out more about The WOW! Awards.



Communicating with communities

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